Frequently asked questions

Orders are usually packed within 1–2 business days. Once dispatched, Singapore deliveries typically arrive within 2–4 business days.

For more information, visit our Shipping & Returns page.

We ship to selected countries. If your country isn’t available at checkout, send us a message and we’ll see what we can do.

If your order hasn’t been packed or dispatched, we’ll do our best to help. Contact us as soon as possible through Instagram or WhatsApp.

Our Fit Finder recommends the best size based on your dog’s measurements. You can also browse Community Fits to see what other dogs are wearing.

This depends on the product.

For AERO Active Overalls, size up for a more relaxed fit or size down for a closer, athletic fit. For the Summit Shell, neck fit is the most important measurement.

Yes. We accept eligible size exchanges within 14 days, provided the item is unwashed, unused outdoors and returned clean in its original condition.

Please refer to our Shipping & Returns page for the full policy.

Yes. AERO was designed as an everyday overall to help protect against dirt, grass, insects and light vegetation while remaining lightweight and breathable.

No. AERO is designed for breathability and everyday protection rather than rain. For wet weather, we recommend the Summit Shell.

Yes. AERO uses lightweight, breathable fabric designed for warm and humid climates. As with any dogwear, monitor your dog and remove it if they appear uncomfortable or too warm.

Care instructions are available on each product page. Always follow the instructions for the specific product to help keep it performing at its best.