Shipping & Returns

Standard shipping takes approximately 2–4 business days after dispatch. Complimentary shipping is available on orders above S$100. Tracking details will be sent once your order is on its way.

Orders are usually packed and dispatched within 1–2 business days. Processing may take slightly longer during launches, promotional periods and public holidays.

We are gradually expanding worldwide. If your country is not available at checkout, contact us through WhatsApp or Instagram and we will see what we can do.

Size exchanges are accepted within 14 days of receiving your order. Indoor try-ons are completely fine, but the item must remain unworn outdoors, unwashed, clean and free from dirt, fur, odours or damage. Please return all original packaging. Items that have been washed or show signs of use cannot be exchanged.

You may ship the item back to us, or arrange an in-person exchange at our exchange location. Please contact us before sending or visiting so we can confirm eligibility and prepare your replacement size.

Exchange address:
Depot Heights

Customers are responsible for exchange shipping unless the wrong or defective item was sent.

If your order arrives damaged, defective or incorrect, we will make it right. Contact us through WhatsApp or Instagram within 7 days of receiving your order with your order number and a few clear photos of the issue. We will work with you to arrange a replacement or another appropriate solution.

Need to update your shipping address, size or order details? Contact us as soon as possible. We will do our best to help before your order has been packed and dispatched, but changes cannot be guaranteed once fulfilment has begun.

Once a parcel has been handed to the courier, delivery is managed by the courier service. If your parcel appears delayed or lost, contact us and we will help you investigate and work towards a resolution.

Please check your delivery address carefully before placing your order. ALTOFF cannot take responsibility for parcels delivered to an incorrect address entered during checkout, but we will still do our best to assist where possible.