Shipping & Returns

Standard shipping takes approximately 2–4 business days after dispatch. Complimentary shipping is available on orders above S$100. Tracking details will be sent once your order is on its way.

Orders are usually packed and dispatched within 1–2 business days. Processing may take slightly longer during launches, promotional periods and public holidays.

We ship to selected destinations shown at checkout; we do not offer worldwide shipping. If your country is not listed, message us and we’ll confirm whether delivery is available.

We do not offer refunds. Size exchanges may be requested within 7 days of receiving your order. To qualify, items must be unused, unwashed and in original condition, with all tags and packaging intact. Proof of purchase is required. Sale or discounted items, customised or made-to-order products, and items showing wear, damage or misuse are not eligible. See our Refund & Exchange Policy for full details.

Email hello@altoffdogwear.com within 7 days of delivery with your order number and reason for exchange. Please wait for approval before mailing your item or visiting. Once approved, the exchange will be arranged at no cost. In-person exchanges can be arranged at The Dog Grocer (TDG) or 105A Depot Heights; please contact us first to confirm eligibility, location and timing. See our Refund & Exchange Policy for full details.

If you receive a defective or incorrect item, contact us within 48 hours of delivery with clear photos. We will arrange an exchange at no additional cost.

Need to update your shipping address, size or order details? Contact us as soon as possible. We will do our best to help before your order has been packed and dispatched, but changes cannot be guaranteed once fulfilment has begun.

Once a parcel has been handed to the courier, delivery is managed by the courier service. If your parcel appears delayed or lost, contact us and we will help you investigate and work towards a resolution.

Please check your delivery address carefully before placing your order. ALTOFF cannot take responsibility for parcels delivered to an incorrect address entered during checkout, but we will still do our best to assist where possible.